SOC 2 Type II
Audit completed
Primary Care
Multiply your clinical capacity overnight.
Deploy expert agents that triage concerns, personalize every interaction, and handle thousands of patient consultations 24/7.
Book a DemoPrimary Care
Multiply your clinical capacity overnight.
Deploy expert agents that triage concerns, personalize every interaction, and handle thousands of patient consultations 24/7.
Book a DemoTrusted by Primary Care Leaders Worldwide
Expert agent solutions for every primary care workflow
Outbound Patient Engagement
Close care gaps by proactively reaching out to patients due for annual wellness visits, screenings, and preventive care.
Intelligent Intake & Triage
Route patients to the right level of care by collecting complete clinical history in one conversation.
Care Plan Generation
Save clinician time by automatically generating care plans tailored to each patient’s conditions, history, and goals.
24/7 Clinical Support
Keep patients supported between visits by providing instant answers to clinical questions around the clock.
Outbound Patient Engagement
Close care gaps by proactively reaching out to patients due for annual wellness visits, screenings, and preventive care.
Intelligent Intake & Triage
Route patients to the right level of care by collecting complete clinical history in one conversation.
Care Plan Generation
Save clinician time by automatically generating care plans tailored to each patient’s conditions, history, and goals.
24/7 Clinical Support
Keep patients supported between visits by providing instant answers to clinical questions around the clock.
Proven results from day one
4x
More patient consultations per clinician
+55%
Increase in annual wellness visit completion
21
Provider minutes saved per encounter
-70%
Reduction in care plan creation time per encounter
“Our engagement with Concurrence was better than any team we’ve worked with. I can dream it, tell Concurrence about it, and they just make it happen.”
Dr. Sidd Arora, DO
Founder, The Care Clinic
“Our engagement with Concurrence was better than any team we’ve worked with. I can dream it, tell Concurrence about it, and they just make it happen.”
Dr. Sidd Arora, DO
Founder, The Care Clinic
“Concurrence gave us the infrastructure to test thousands of interactions and refine every nuance, the pacing, the safety, the clinical rigor.”
Dr. Charlie Barr, MD, MPH
Chief Medical Officer, CaringHand
“The agent captured nuances from the conversation and generated clear next steps tailored to the patient’s exact situation.”
Allison Dorey
Chief Product Officer, Jasper Health
AI Trust Infrastructure
Enterprise security.
SOC 2 Type II audited. HIPAA attested. PIPEDA and PHIPA self-attested. GDPR maintained.
Identity & Permissions
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Isolated Environments
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Auditability & Monitoring
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Agent Governance
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Customer Data Protection
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Operational Resilience
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
Get the latest insights.
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FAQ
How do you handle our patient data during training and deployment?
Concurrence is SOC 2 Type II audited and independently assessed against the HIPAA Security and Breach Notification Rules. Data is encrypted at rest and in transit. PHI processing requires an executed BAA and the required security configuration. Hosting and AI processing locations depend on the selected deployment, model, and provider.
What happens if an agent encounters an edge case it hasn't seen before?
Our agents are designed with conservative fallback behaviors. When encountering unfamiliar scenarios, they gracefully escalate to human clinicians rather than attempting to handle situations outside their training. All edge cases are logged for review and continuous improvement.
Can we modify agent behavior after deployment without full retraining?
Yes, our platform supports real-time behavior adjustments through our governance tools. You can update clinical guidelines, modify response templates, and adjust escalation thresholds without requiring full model retraining.
What's your uptime SLA and disaster recovery process?
We guarantee 99.9% uptime with a comprehensive disaster recovery plan. Our infrastructure is deployed across multiple availability zones with automatic failover. We conduct regular disaster recovery drills and maintain detailed runbooks for all failure scenarios.
How do agents maintain context across multiple patient interactions?
Our agents use a multi-tier memory architecture that maintains both session context and longitudinal patient history. This ensures continuity of care across interactions while respecting data retention policies and patient privacy preferences.