SOC 2 Type II
Audit completed
Keep every patient on track after their visit.
Monitor recovery and reduce readmissions with personalized check-ins after every procedure or visit.
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Outcomes
Save staff hours on manual follow-up calls
Reduce avoidable ER visits and readmissions
Improve patient satisfaction and retention
Improve performance on quality measures
How it works
Automatically reach out after the visit or procedure
Contact patients on a defined schedule via SMS, voice, or chat.
Features
Customizable outreach schedules
Define follow-up cadences by visit type, procedure, or care plan.
Personalized conversations
Follow-up questions adapt to what happened during the visit, whether it was a knee replacement or a new medication start.
Patient Q&A
Answer questions about after-visit instructions, medications, and recovery in natural language.
Symptom monitoring
Track patient-reported symptoms and recovery milestones over time.
Clinical escalation
Flag concerning responses for care team review with full conversation context.
In-conversation scheduling
Book follow-up appointments directly when needed.
Multi-channel support
Reach patients via SMS, voice, chat, or patient portal.
EHR write-back
Document all follow-up interactions and patient-reported outcomes automatically.
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
Pairs with the rest of your
AI workforce
Each Concurrence solution shares the same patient context and clinical guardrails,
so the value compounds as you add more workflows.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001