SOC 2 Type II
Audit completed
Behavioral Health
Keep patients supported between sessions and beyond.
Deploy expert agents that maintain therapeutic continuity, monitor patient wellbeing, and escalate concerns in real time.
Book a DemoBehavioral Health
Keep patients supported between sessions and beyond.
Deploy expert agents that maintain therapeutic continuity, monitor patient wellbeing, and escalate concerns in real time.
Book a DemoTrusted by Behavioral Health Leaders Worldwide
Expert agent solutions for behavioral health workflows
Scheduling Optimization
Recover lost revenue through personalized reminders that reduce no-shows and intelligent backfilling to keep schedules full.
Intelligent Intake & Assessment
Gather complete symptom history and risk factors through dynamic screening that adapts to each patient’s responses.
Between-Session Care
Keep patients engaged between appointments by proactively checking in on mood, symptoms, and coping strategies.
Medication Adherence & Support
Improve treatment outcomes by tracking medication adherence, answering side-effect questions, and providing safe escalation paths when issues arise.
Scheduling Optimization
Recover lost revenue through personalized reminders that reduce no-shows and intelligent backfilling to keep schedules full.
Intelligent Intake & Assessment
Gather complete symptom history and risk factors through dynamic screening that adapts to each patient’s responses.
Between-Session Care
Keep patients engaged between appointments by proactively checking in on mood, symptoms, and coping strategies.
Medication Adherence & Support
Improve treatment outcomes by tracking medication adherence, answering side-effect questions, and providing safe escalation paths when issues arise.
Proven results from day one
-60%
Reduction in operational costs
+75%
Increase in provider billable hours
-40%
Decrease in treatment dropout
25%
Lost appointment slots recovered
“Our engagement with Concurrence was better than any team we’ve worked with. I can dream it, tell Concurrence about it, and they just make it happen.”
Dr. Sidd Arora, DO
Founder, The Care Clinic
“Our engagement with Concurrence was better than any team we’ve worked with. I can dream it, tell Concurrence about it, and they just make it happen.”
Dr. Sidd Arora, DO
Founder, The Care Clinic
“Our healthcare clients are increasingly looking to embed AI into core clinical workflows. What sets Concurrence apart is their ability to build agents that meet the level of clinical complexity our healthcare clients demand. We haven’t seen that elsewhere in the market.”
Elizabeth Kiehner
Chief Strategy Officer, Nortal
“Building an agent in a highly regulated space that must comply with specific regulatory guardrails and safety requirements—because this is someone’s health—is a really hard thing to do. Concurrence’s platform was built to do this.”
Patrick DiLoreto
Head of Product, Eucalyptus
AI Trust Infrastructure
Enterprise security.
SOC 2 Type II audited. HIPAA attested. PIPEDA and PHIPA self-attested. GDPR maintained.
Identity & Permissions
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Isolated Environments
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Auditability & Monitoring
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Agent Governance
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Customer Data Protection
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Operational Resilience
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
Get the latest insights.
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FAQ
How do you handle our patient data during training and deployment?
Concurrence is SOC 2 Type II audited and independently assessed against the HIPAA Security and Breach Notification Rules. Data is encrypted at rest and in transit. PHI processing requires an executed BAA and the required security configuration. Hosting and AI processing locations depend on the selected deployment, model, and provider.
What happens if an agent encounters an edge case it hasn't seen before?
Our agents are designed with conservative fallback behaviors. When encountering unfamiliar scenarios, they gracefully escalate to human clinicians rather than attempting to handle situations outside their training. All edge cases are logged for review and continuous improvement.
Can we modify agent behavior after deployment without full retraining?
Yes, our platform supports real-time behavior adjustments through our governance tools. You can update clinical guidelines, modify response templates, and adjust escalation thresholds without requiring full model retraining.
What's your uptime SLA and disaster recovery process?
We guarantee 99.9% uptime with a comprehensive disaster recovery plan. Our infrastructure is deployed across multiple availability zones with automatic failover. We conduct regular disaster recovery drills and maintain detailed runbooks for all failure scenarios.
How do agents maintain context across multiple patient interactions?
Our agents use a multi-tier memory architecture that maintains both session context and longitudinal patient history. This ensures continuity of care across interactions while respecting data retention policies and patient privacy preferences.