SOC 2 Type II
Audit completed
Book more appointments with personalized outreach campaigns.
Grow revenue with personalized outreach to new patients, or engage existing patients who are due for appointments, screenings, follow-ups, or care gap closure.
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Outcomes
Grow your patient panel through new patient acquisition
Increase engagement with existing patients
Save staff hours on manual phone outreach
Close care gaps and improve patient outcomes
How it works
Identify patients who need outreach
Pulls patient lists from your EHR based on overdue visits, open care gaps, lapsed chronic care, or custom cohorts you define.
Features
Multi-channel outreach
Reach patients via SMS, voice, chat, or patient portal based on their preferences and engagement history.
Cohort targeting
Target specific patient populations across new and existing patients and track engagement across campaigns.
Personalized outreach
Every conversation is tailored with full clinical context from the EHR.
Real-time scheduling
Appointments are booked within the same conversation without transferring to staff or portal.
Campaign analytics
A single view into call volume and performance trends across cohorts.
Natural conversation
Answer patient questions, address concerns, and adapt responses in real time.
Intelligent escalation
Route complex cases to the appropriate staff member with full conversation context.
EHR write-back
Automatically update patient records with all interactions and outcomes.
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
Pairs with the rest of your
AI workforce
Each Concurrence solution shares the same patient context and clinical guardrails,
so the value compounds as you add more workflows.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001