SOC 2 Type II
Audit completed
Orthopedic Care
Scale orthopedic care from intake to recovery.
Deploy expert agents that reduce no-shows and guide patients through every pre-op and post-op workflow.
Book a DemoOrthopedic Care
Scale orthopedic care from intake to recovery.
Deploy expert agents that reduce no-shows and guide patients through every pre-op and post-op workflow.
Book a DemoTrusted by Orthopedic Care Leaders Worldwide
Expert agent solutions for orthopedic care settings
Intelligent Clinical Intake
Free up appointment time for treatment by capturing injury history, pain levels, and limitations upfront.
Pre-Op Preparation
Reduce cancellations and delays by guiding patients through clearances, instructions, and pre-op questions.
PT Plan of Care Automation
Eliminate hours of daily work by automatically classifying, routing, and processing incoming PT plans of care.
Post-Op Recovery
Keep patients on track after surgery with proactive check-ins to track recovery milestones and flag complications.
Intelligent Clinical Intake
Free up appointment time for treatment by capturing injury history, pain levels, and limitations upfront.
Pre-Op Preparation
Reduce cancellations and delays by guiding patients through clearances, instructions, and pre-op questions.
PT Plan of Care Automation
Eliminate hours of daily work by automatically classifying, routing, and processing incoming PT plans of care.
Post-Op Recovery
Keep patients on track after surgery with proactive check-ins to track recovery milestones and flag complications.
Proven results from day one
-60%
Reduction in no-shows
+4
Additional visits per provider per day
-40%
Reduction in post-op complication callbacks
+30%
Improvement in PT protocol adherence rates
“Concurrence is solving the single biggest bottleneck in surgical care, which is what happens after the patient goes home. An intelligent agent at the patient’s side 24/7 to answer their questions, keep them on track with recovery, and flag problems in real time. This gives surgeons thousands of hours back, but more importantly it catches the things that turn a successful surgery into a failed one.”
Dr. Joshua Dines, MD
Orthopedic Surgeon & Professor, Hospital for Special Surgery & Weill Cornell Medicine
“Concurrence is solving the single biggest bottleneck in surgical care, which is what happens after the patient goes home. An intelligent agent at the patient’s side 24/7 to answer their questions, keep them on track with recovery, and flag problems in real time. This gives surgeons thousands of hours back, but more importantly it catches the things that turn a successful surgery into a failed one.”
Dr. Joshua Dines, MD
Orthopedic Surgeon & Professor, Hospital for Special Surgery & Weill Cornell Medicine
“In my 23 years of practicing medicine, I’ve watched the demand for care outpace our ability to deliver it. Concurrence’s approach of training agents with the same rigor we expect of clinicians means they can operate at the standard I’ve seen at Stanford, Columbia, and MD Anderson.”
Dr. Jay Shah, MD
Cancer Surgeon & Chief of Medical Staff, Stanford Health Care
“Our healthcare clients are increasingly looking to embed AI into core clinical workflows. What sets Concurrence apart is their ability to build agents that meet the level of clinical complexity our healthcare clients demand. We haven’t seen that elsewhere in the market.”
Elizabeth Kiehner
Chief Strategy Officer, Nortal
AI Trust Infrastructure
Enterprise security.
SOC 2 Type II audited. HIPAA attested. PIPEDA and PHIPA self-attested. GDPR maintained.
Identity & Permissions
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Granular roles and scoped permissions control access. SSO, enforced MFA, and device-bound access protect our operations.
Isolated Environments
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Tenant isolation, regional data boundaries, and dedicated single-tenant deployments. Encryption protects data at rest and in transit.
Auditability & Monitoring
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Traceable user and agent activity, contextual audit logs, and continuous monitoring support oversight and investigation.
Agent Governance
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Simulation validation, scoped tool permissions, and human escalation keep clinical agents within approved workflows.
Customer Data Protection
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Our standard DPA prohibits AI training with customer data and defines retention, deletion, and subprocessor obligations.
Operational Resilience
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Independent testing, tracked remediation, backup and recovery procedures, and incident response with defined customer notification obligations.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
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FAQ
How do you handle our patient data during training and deployment?
Concurrence is SOC 2 Type II audited and independently assessed against the HIPAA Security and Breach Notification Rules. Data is encrypted at rest and in transit. PHI processing requires an executed BAA and the required security configuration. Hosting and AI processing locations depend on the selected deployment, model, and provider.
What happens if an agent encounters an edge case it hasn't seen before?
Our agents are designed with conservative fallback behaviors. When encountering unfamiliar scenarios, they gracefully escalate to human clinicians rather than attempting to handle situations outside their training. All edge cases are logged for review and continuous improvement.
Can we modify agent behavior after deployment without full retraining?
Yes, our platform supports real-time behavior adjustments through our governance tools. You can update clinical guidelines, modify response templates, and adjust escalation thresholds without requiring full model retraining.
What's your uptime SLA and disaster recovery process?
We guarantee 99.9% uptime with a comprehensive disaster recovery plan. Our infrastructure is deployed across multiple availability zones with automatic failover. We conduct regular disaster recovery drills and maintain detailed runbooks for all failure scenarios.
How do agents maintain context across multiple patient interactions?
Our agents use a multi-tier memory architecture that maintains both session context and longitudinal patient history. This ensures continuity of care across interactions while respecting data retention policies and patient privacy preferences.