SOC 2 Type II
Audit completed
Book 40% more appointments and reduce no-shows.
Keep provider schedules full with AI-powered booking, rescheduling, and reminders.
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Outcomes
Fill more appointment slots
Save staff hours on manual scheduling and outreach
Reduce no-shows with intelligent rescheduling and conversational reminders
Recover revenue from backfilled cancellation slots
How it works
Pick up calls and messages instantly
Connect with patients calling or texting to book, reschedule, or cancel with no hold time.
Features
Real-time scheduling
Appointments are booked at the time of conversation without transferring to staff or portal.
Complex scheduling logic
Manage provider-specific availability rules, insurance panels, location hours, and appointment types.
Insurance verification
Verify patient insurance eligibility in real time as part of the booking conversation.
Rescheduling and cancellation handling
Handle changes and automatically backfill open slots.
Personalized reminders
Proactive outreach for every patient to confirm, reschedule, and cancel appointments.
Natural conversation
Answer patient questions, address concerns, and dynamically adapt responses in real time.
Intelligent escalation
Route complex or sensitive scheduling requests to staff with full context.
EHR write-back
All bookings, changes, and cancellations are documented automatically.
Effortless integration across your systems.
Concurrence natively integrates with all major EHRs and clinical systems.
Pairs with the rest of your
AI workforce
Each Concurrence solution shares the same patient context and clinical guardrails,
so the value compounds as you add more workflows.
Security for critical operations.
HIPAA
Compliance attested
PIPEDA & PHIPA
Compliance self-attested
GDPR
Actively maintained
In progress
- HITRUST e1
- ISO/IEC 27001
- ISO/IEC 42001